Responsible gambling

Responsible Gambling at Casinojoy

We take the welfare of our players seriously, providing comprehensive tools to help manage your gaming experience.

Deposit Limits

• Set daily limits: £10-£10,000
• Set weekly limits: £50-£50,000
• Set monthly limits: £100-£100,000
• Limits apply across all payment methods

Loss Limits

• Set daily/weekly/monthly loss caps (customizable)
• Prevents play once limit reached
• Includes all wagers, excludes winnings

Session Limits

• Time-out: 15 minutes to 8 hours per session
• Enforced automatic logout
• Countdown timer displayed in-game

Self-Exclusion

• Temporary: 24 hours to 6 months
• Permanent: Lifetime exclusion available
• Requested via account settings or live chat
• Enforced within 24 hours

Wager Limits

• Per-bet limit: £0.01-£100 customizable
• Applied across all games

Cooling-Off Period

• 7-day mandatory break option
• 30-day extended break available
• Reactivation only after period expires

Reality Check Reminders

Every 30 minutes during play, a reality check reminder will appear to assess your gaming habits and encourage responsible behavior.

Problem Gambling Support

If you or someone you know is struggling with problem gambling, we offer direct chat links to live support for concerns, as well as one-click access to Gamblers Anonymous hotline (1-800-522-4700).

Educational Resources

• Educational videos on problem gambling signs and intervention strategies
• Direct link to Gamblers Anonymous website